Job Description
Duties: GENERAL SUMMARY: This position will be a member of Identity and Access Management team-Epic Provisioning team, which is the gatekeeper for the Identity Management system, creating Epic accounts and user provisioning in accordance with Epic Security policies. Understands and maintains the Epic software security structures. The position requires an in-depth understanding of access process and procedures and the ability to apply that understanding to supporting Epic that directly benefit the patientcare and/or business functions of Henry Ford Health Systems.PRINCIPLE DUTIES AND RESPONSIBILITIES: Responsible for user access management, user provisioning, de-provisioning and troubleshooting user issues and maintenance in accordance with the controls that govern Identity Access and Management. Acts as customer liaison, working with end-users or business contacts to understand their access/security needs and communicate the requirements and timelines. Responsible for Epic provisioning/security related tasks. Performs tasks for security initiatives while adhering to Epic security policies and procedures. Assumes responsibility for keeping informed about changes in policies and procedures. Research, analyze and provide solutions to routine access issues with general direction from supervisor. Collaborates with Identity and Access Management team to ensure that access management is working within the established security guidelines and is in adherence with the policies/procedures. Ensures Epic training is completed and required approvals when needed are obtained before granting user access to Epic. Identify and implement improvements for efficiency and enhanced security for work processes with general direction from supervisor/manager. Working knowledge of Data Courier. 24/7 on support call.
Skills: EXPERIENCE REQUIRED: Minimum of one (1) year direct Epic work experience preferred. Good written and verbal communication skills. Excellent interpersonal skills. Good customer service skills. Ability to manage multiple tasks.Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy and summarized below: Communication Ownership Understanding Motivation Sensitivity Excellence Teamwork RespectMust practice the customer skills as provided through on-going training and in-services.Must possess the following personal qualities:Be self-directedBe flexible and committed to the team conceptDemonstrate teamwork, initiative and willingness to learnBe open to new learning experiencesAccepts and respects diversity without judgmentDemonstrates customer service valuesPHYSICAL DEMANDS/WORKING CONDITIONS:Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Education: Education Required Associates degree or equivalent in related field or two (2) years related work experience required. CERTIFICATIONS/LICENSURES REQUIRED: Epic Security Coordinator Certification preferred.
Schedule Notes: **This is a remote position.** *Monday-Friday *Candidate does not have to be local Preferred Epic using At least 1 year
Hours Per Day: 8.00
Hours Per Week: 40.00
Department: 101572 : Identity & Access Management Corporate Offices
Job Category: HAP-Non-Clinical-Administrative
Job Tags
Work experience placement, Local area, Remote job, Flexible hours, Monday to Friday,