Job Description

Job Description

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. 

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

The Business Operations Analyst will be responsible for analyzing and improving the efficiency of business processes, systems, and operations. This role involves helping collect and analyze data, identifying trends, and providing actionable insights to support strategic decision-making. In this role, you will be a Subject Matter Expert (SME) and play a crucial role in supporting the Fraud and Customer Protection teams. Some of your functions include device fraud prevention efforts by evaluating fraud prevention rules, conducting investigations, and providing insights to enhance our fraud detection strategies. The ideal candidate will have strong operational skills, a collaborative mindset, and the ability to communicate effectively with cross-functional teams.

Key Responsibilities:

• Conduct investigations into suspected cases of device fraud, gather evidence, and prepare detailed reports documenting findings and recommended actions
• Collect, analyze, and interpret data related to business operations to identify trends, issues, and opportunities for improvement.
• Collaborate with cross-functional teams and evaluate existing processes and workflows; recommend and implement changes to enhance efficiency and effectiveness - as well as support them in customer fraud related cases and escalations
• Assist in the development and implementation of fraud prevention strategies, policies, and procedures
• Stay informed about emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities
• Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques

Education and Experience:

• Bachelor's degree in a relevant field such as business or criminal justice
• 2 years of experience in a similar role, preferably in fraud detection or investigation

Skills and Qualifications:

• Strong proficiency in Excel for data analysis and reporting
  • SQL is a plus
• Excellent problem-solving skills, with a keen eye for detail
• Ability to think critically and logically, drawing valid conclusions based on compelling facts and evidence, and present findings to business stakeholders
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Knowledge of fraud detection techniques and methodologies preferred

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.

Job Tags

Similar Jobs