Job Description

Are you a skilled communicator with a passion for delivering excellent customer service Join our team as an Inbound Call Centre Agent in the vibrant city of New Orleans. Were looking for dedicated individuals to provide exceptional support and assistance to our valued customers.

Key Responsibilities:

• Handle inbound customer calls efficiently and professionally.
• Provide accurate information and solutions to customer inquiries and concerns.
• Document call details and update customer records in the system.
• Collaborate with team members to address complex issues and escalate when necessary.
• Ensure a high standard of customer satisfaction by adhering to company policies and procedures.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in a call center or customer service role preferred but not required.
• Excellent verbal communication and active listening skills.
• Proficiency with basic computer applications and the ability to learn new software quickly.
• Problemsolving skills and the ability to remain calm under pressure.
• Strong organizational and timemanagement abilities.

What We Offer:

• Comprehensive training program to set you up for success.
• A supportive and friendly work environment.
• Opportunities for career advancement and growth.
• Competitive salary and benefits package including health insurance and paid time off.
• Convenient location in the heart of New Orleans.

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