Job Description

Position: Online Hotel Reservationist - Entry Level

Location: Remote 

Job Type: Full-time

About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

• Handle hotel reservations and bookings for clients, ensuring accuracy and adherence to their preferences.
• Coordinate with hotels to confirm availability, rates, and special requests.
• Provide recommendations and advice on accommodations based on client needs and budget.

• Respond to inquiries and assist clients with hotel-related queries promptly and professionally.
• Resolve issues related to reservations, cancellations, and modifications efficiently.

• Maintain detailed records of reservations and client interactions using our CRM system.
• Coordinate with other departments to ensure all travel arrangements align with client itineraries.

• Verify the accuracy of reservation details and ensure all client preferences are met.
• Monitor booking confirmations and follow up to ensure seamless execution of hotel stays.

Benefits:

• Competitive salary with performance-based bonuses.
• Remote work opportunity, allowing for flexible hours and work-life balance.
• Opportunities for professional development and training in the travel industry.
• Access to exclusive travel discounts and perks.
• Collaborative team environment with supportive colleagues.

Basic Qualifications:

• Proven experience in a similar customer service role or within the travel industry.
• Strong communication skills with fluency in written and spoken English (additional languages are a plus).
• Proficiency in using booking platforms and CRM systems.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team, with a customer-first mindset.

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!

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