Remote Support Desk Technical Representative(Entry-Level) Job at Sharp Law Firm, Fort Lauderdale, FL

Tmc1NlBvTGJLRnhGMTM2QnAwMGgxNkRxbkE9PQ==
  • Sharp Law Firm
  • Fort Lauderdale, FL

Job Description

Job Description

Provide technical support and assistance to customers via phone, email, or chat, resolving hardware, software, and network issues.

Responsibilities

. Respond to customer inquiries and resolve technical issues

. Troubleshoot and diagnose problems using technical knowledge and tools

. Provide step-by-step instructions to customers for resolving issues

. Document customer interactions and issue resolutions

. Collaborate with internal teams to resolve complex issues

Requirements

. High school diploma or equivalent

. 0-2 years of experience in technical support or related field

. Basic computer skills (MS Office, typing 40 wpm)

. Reliable internet connection and quiet workspace

. Strong technical aptitude and problem-solving skills

Preferred Qualifications

. Associate's or Bachelor's degree in Computer Science, Information Technology, or related field

. Certification in technical support (e.g., CompTIA A+, HDI)

. Experience with help desk software and ticketing systems

. Familiarity with cloud-based technologies and software applications

Technical Skills

. Operating Systems (Windows, macOS, Linux)

. Software applications (MS Office, Google Suite)

. Networking fundamentals (TCP/IP, DNS)

. Help desk software and ticketing systems (e.g., Zendesk, Freshdesk)

. Cloud-based technologies (e.g., AWS, Azure)

Work Environment

. Remote work from home

. Flexible scheduling (part-time or full-time)

. Must meet productivity and quality standards

Benefits

. Competitive hourly rate

. Opportunities for professional growth and advancement

. Comprehensive training program

. Remote work environment

. Benefits package (health, dental, vision)

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Job Tags

Hourly pay, Full time, Part time, Remote job, Flexible hours,

Similar Jobs

BMPT-Grovetown

Occupational Therapist Job at BMPT-Grovetown

 ...We are looking for a Travel Occupational Therapist Allied for a great Travel allied job in Grovetown, GA. This Occupational Therapist Travel allied job pays for 40 hours a week for 13 weeks. Below are the details of this Travel Allied Job including the Travel... 

Hire Integrated

Legal Researcher Job at Hire Integrated

 ...McCullough Law | Legal Researcher Overview: Location: Provo/Orem, Utah Area Status: Full-time, 100% onsite Schedule: Monday through Friday from 8:25 a.m. to 5:00 p.m. Compensation: $18-23/hour (DOE) + generous benefits About McCullough: We... 

CMI Group Aerospace & Defense

Delivery Van Driver - Local Driving Only Job at CMI Group Aerospace & Defense

 ...Local Delivery Van Driver The driver would primarily deliver and pick up aerospace parts in and around the Phoenix area using our delivery van. CDL is not required. Location: 101 & Cave Creek Rd Due to the nature of the work performed in our facilities, all employees... 

Love's Travel Stops & Country Stores

Class A Regional Tanker Driver Job at Love's Travel Stops & Country Stores

 ...ratings in our business, for our professional drivers and loyal customers....  ...other appropriate endorsements (HazMat, Tanker, Doubles/Triples) and state requirements...  ...TVC Pro-driver, a commercial drivers license (CDL) protection subscription service.... 

NP Now

Rheumatologist - Independent Group - Open to J1 / H1B Job at NP Now

 ...Hospital-employed practice Satellite outreach office 20 minutes from primary location including opportunity for active telemedicine support Outpatient only, no call In-office drug infusion Outstanding imaging available, including MRI, DEXA, and...