Service Advisor Job at Walker BMW Mercedes, Alexandria, LA

TlFSNE00N2VLRjVPMUh1SHBFZ2kxS2JwbXc9PQ==
  • Walker BMW Mercedes
  • Alexandria, LA

Job Description

Summary The Walker Mercedes-Benz Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. Benefits

  • Excellent bonus plan
  • Excellent Medical, Dental, Vision options

* 401K

  • Life insurance
  • Career Growth
  • Employee Discounts
  • Paid Training
Responsibilities
  • Greet every service customer in a friendly, professional and courteous manner
  • Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway
  • Use prescribed service tools in a manner that will increase customer satisfaction and service sales
  • Menus must be presented to each customer
  • Determine customer’s repair needs through a series of “open-ended” questions and write a repair order to correct customer’s concerns
  • Check each vehicle that arrives for service for open recalls
  • Keep customers appraised as to progress or completion of repairs
  • Prepare and track all repair orders written on a daily basis.
  • On occasion solicit repair approval with extended warranty companies
  • Perform “active delivery” with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customer’s level of satisfaction, informing the customer about CSI survey and exceeding his/her expectations of the service visit
  • Calculate all non-warranty/extended warranty repair estimates
  • Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
  • Answer phones promptly and in a courteous manner
  • Offer customers shuttle service to work/home
  • Shuttle vehicles from the bullpen to service aisle for customer pick up
  • Schedule and monitor progress of sublet repairs, if necessary
  • Conduct research (vehicle history) and “callbacks” from the automated phone system
  • Perform all other duties as assigned
Qualifications
  • At least one year of experience in an automotive repair facility
  • General mechanical skills
  • Excellent communication skills both in writing and in person
  • Professional personal appearance
Hours: Monday-Friday 7:30am - 5:30pm

Job Tags

Full time, Work from home, Monday to Friday,

Similar Jobs

VERITA TELECOMMUNICATIONS

Directional Drill Locator Job at VERITA TELECOMMUNICATIONS

 ...DIRECTIONAL DRILL LOCATOR FIBER OPTIC CABLE SYSTEM Verita Telecommunications Corporation is fast growing telecommunications contractor that...  ...: Minimum High School Diploma or equivalent. Company will provide industry training and certifications if not already... 

SeekTeachers

Geography Teacher Job at SeekTeachers

Description Here comes another AMAZING teaching opportunity for you. Are you an experienced Geography Teacher looking to work in the Middle East?Have you thought of teaching in Kuwait?Our client, an established School in Kuwait is... 

Kim Orthodontics LLC

Laboratory Assistant Job at Kim Orthodontics LLC

 ...technology, we work passionately to provide an exceptional patient experience and the most beautiful smiles around.What you can expect to...  ...livesno experience needed! Work alongside our experienced lab manager to conduct quality control and ensure the delivery of orthodontic... 

Cardiovascular Associates of America

Health Coach Job at Cardiovascular Associates of America

 ...dynamic, rapidly growing, and diverse team. REMOTE POSITION - MUST RESIDE NEAR ORLANDO, FL AREA Job Responsibilities: The Health Coach will function as a critical member ofthe Heart Failure Program and will work closely with the heart failure clinical team to... 

M I Courier Services

Courier Delivery Driver Job at M I Courier Services

 ...Description Join Our Team as an Independent Contractor Courier Delivery Driver! Are you ready to make a difference and be part of a...  ...medicine, packages, and more. Your deliveries will often include pharmacy orders to patients at home or clinics, as well as other items...